Meet the team
Martin Tivnan – Managing Director
Our Managing Director Martin Tivnan joined Retirement Solutions in 2018 to set up our Equity Release team. Prior to this he held the position of Sales Director at Key Advice where he built the UK’s largest Equity Release distribution service. Martin has extensive experience in the Financial Services industry having held senior roles at Countrywide Mortgage Services and with the LSL group. He has though never forgotten his start in the business as a mortgage adviser at Bridgford’s Estate Agents in Manchester, where he learned the importance of listening to customers and taking an active interest in their concerns and what they’re hoping to achieve. Martin sees his most important task as ensuring that this approach is at the heart of how we operate at Retirement Solutions.
Nick Sutton – Sales Director
With over 20 years of experience in financial services and a decade dedicated to the later life sector, I have developed a deep understanding of the unique needs of borrowers seeking equity release solutions. Over the years, I’ve had the privilege of advising clients and managing teams within the equity release industry, always striving to deliver exceptional service and outcomes. My passion lies in helping clients navigate their financial journeys with confidence, ensuring they feel supported every step of the way.
I firmly believe that the key to finding the best product and recommendation lies in independent, whole-of-market advice. By offering unbiased guidance, I am committed to empowering clients with tailored solutions that align with their goals and circumstances. This approach, combined with a dedication to transparency and trust, has been the cornerstone of my career in the later life financial services sector.
Stephen Philbin – Contact Centre Director
I have over 22 years of experience in leading marketing and contact centre operations across industries like finance, telecoms, and insurance. At Retirement Solutions, my priority is to ensure that our customers have a seamless and supportive experience. By introducing innovative technologies and data-driven strategies, I aim to enhance communication channels, improve service efficiency, and make it easier for customers to get the help they need.
For me, it’s all about understanding what matters most to our customers and tailoring our services to meet their needs. Whether it’s streamlining processes or implementing tools like omni-channel platforms and AI chatbots, my focus is on delivering a better experience and outcomes for every customer.
Derek Henderson – Finance Director
Derek joined our team in 2022 as Finance Director and board member, contributing over 20 years of international experience across diverse sectors, including financial services. A qualified Chartered Accountant, Derek specialises in financial planning, regulatory compliance, and process optimisation. He enjoys cycling to the office daily and even snowy conditions will not keep him off his bike.
